Your baseline
We start with your current average contract-to-close timeline for comparable files.
Guarantee methodology
The guarantee is measured against your current average, not a vague promise.
Onai compares the managed file against your normal contract-to-close timeline for comparable transactions. If we do not beat that average, the coordination fee is free.
A comparable file
The first test is judged against a similar transaction type, not a generic industry benchmark.
A clear result
If Onai does not beat your average on that comparable file, the coordination fee is free.
How measurement works
Fair measurement protects both sides.
Onai should be accountable for coordination-related speed. The measurement also needs to separate true coordination work from issues no coordinator can control.
1. Establish the baseline
Before the file starts, we confirm your normal contract-to-close timeline and any context that affects file speed.
2. Define comparable
Cash deals, financed purchases, investor files, brokerage files, and unusual title or lender issues can behave differently. We compare like with like.
3. Coordinate the controllable work
Onai pushes contract intake, deadlines, title, escrow, lender updates, signatures, missing documents, client reminders, and closing logistics.
4. Separate outside delays
Title defects, lender underwriting, legal disputes, inspection negotiations, party non-cooperation, or licensed-party requirements are documented separately.
Coordination work we count
- Fast file launch
- Deadline extraction
- Title and escrow follow-up
- Lender and appraisal touchpoints
- Missing document chase-down
- Signature follow-up
- Client reminders
- Closing logistics
Outside delays we separate
- Title defects
- Lender underwriting decisions
- Legal disputes
- Inspection negotiation outcomes
- Party non-cooperation
- State-specific licensed-party requirements
Related pages
The guarantee connects to the first-file test.
Test the guarantee on one active file.
Send one file, establish the baseline, and see whether Onai can beat your current timeline.