Do I need a TC if title is already involved?

Usually yes if you want someone focused on the whole transaction file, not just title-specific work.

Can an assistant act as a TC?

Sometimes, but contract-to-close coordination is a specialized workflow. The difference is speed, consistency, and closing-specific follow-up.

Does Onai replace title or escrow?

No. Onai coordinates with title and escrow but does not replace their required work.

Resources

Role Comparison

Transaction Coordinator vs Assistant vs Title Company

Transaction coordination overlaps with several parties, but it is not the same as general admin work, title work, escrow, lending, brokerage compliance, or agent representation.

1. What a transaction coordinator owns

A transaction coordinator owns the post-contract operating file. The job is not to make strategic decisions. The job is to keep deadlines, documents, signatures, party communication, follow-up, and closing logistics moving.

Contract intake
Deadline tracking
Document chase-down
Party coordination
Closing logistics
Broker file prep

2. How a TC differs from an assistant or admin

A general assistant may support many parts of the business, but may not have a dedicated contract-to-close process or closing-speed focus. TC work is narrower and more deadline-sensitive.

Assistant: scheduling, inbox support, CRM cleanup, listing admin, general operations
TC: contract deadlines, document follow-up, party status, closing logistics, file movement

3. How a TC differs from title or escrow

Title and escrow handle their own required work. A coordinator follows up with them and keeps the transaction file moving around their updates, requirements, and timing.

Title company: title search, title requirements, title clearance
Escrow: escrow handling, settlement coordination, recording and disbursement
TC: follow-up, visibility, document chase-down, practical file status

4. How a TC differs from the agent

The agent owns the client relationship, advice, negotiation, pricing, and strategy. The TC supports the agent by pushing the operational work after the contract is signed.

Agent owns advice and negotiation
Agent owns relationship moments
TC owns operational follow-up
TC keeps missing items visible
TC flags risks before closing week

5. Why the distinction matters

When every party's role is clear, follow-up gets faster and fewer items sit in the gray area. Delays often happen when everyone assumes someone else is pushing the next item.

Cleaner ownership
Fewer duplicate requests
Earlier risk flags
Less closing-week scrambling
Better client experience

6. Where Onai fits

Onai acts as the done-for-you coordination layer around the file. We do not replace agents, title, escrow, lenders, brokers, or attorneys. We keep the moving parts from sitting.

Human-led transaction coordination
Role-aware follow-up
Measured against your current close average
$495 first-file trial
Fee-free if we do not beat your average